Vehicle Feedback
Along with Customer Feedback, as part of our agreement with Pivotal, we need to collate as much information about the state of the vehicle when collected from either Castle Bromwich or MVS.
The idea behind this feedback to is to help the Fleet Team at Pivotal understand how the hubs are performing, and if the hubs are getting vehicles to Ferris in an acceptable state and if there is anything that they can improve on.
Pivotal will benefit from knowing ANYTHING about the vehicle which you think is not right and your experience at the hub in general.
- was there ample fuel in the vehicle?
- was the valet standard good enough?
- did you have to wait around?
- what was the refurb standard of the vehicle?
- would YOU be happy if YOU were supplying that vehicle to the customer
- would YOU be happy if YOU were the customer who is about to receive this vehicle?
Remember, Ferris is representing Pivotal, if things are not 100% perfect with the vehicle, we need to let them know.
Pivotal will also benefit from positive feedback. If the hub has done a great job getting the vehicle to you, let them know.