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App Migration – Part 1 – Stops

Stops, such as comfort breaks, must now be recorded on the Ferris Driver App

Charging – How to… Jaguar iPace

Short video on how to charge an EV.

Framing Photographs – iAuditor

Feedback on the framing of Photographs on iAuditor.

Timekeeping – Overcharging

Stops, such as comfort breaks, must now be recorded on the Ferris Driver App

Driver Development – Feedback

Feedback on your Inspections, Missed Damage and Customer Service.

Ferris Driver App – Job Status

Updates to the app

Vehicle Feedback

What is ‘vehicle feedback’?

Ferris Driver App

How to use the new app

Tyre Dressing

You must report damage, even is tyre black used.

Customer Handover

Expectations for Customer Handovers

Inspections at Castle Bromwich

Commencing 18/10/2023

Internal Valet

Expectations for Internal Valet Standards

End of Day Feedback

Tips on feedback for customers

Sickness/Absence procedure

Information regarding reporting absence from work

Receipts – Processes

How to upload proof of expenses

Route Planning & EV Charging

Mandatory Route Planning for EV VMs

Duplicating Reports

Inspections – Tyres Missed Damages

Examples of missed damages. Take a look at these examples of missed damages

Missed Damages – Tyres

Tips & Tricks for Spotting Tyre Damage

Interior Inspection – From the Driver’s Seat

Tips and Tricks for interior inspections in all JLR models

Low Light Focus/Photography

Tips and Tricks for Low Light Photography

Version 4 – Pivotal Vehicle Inspection

Version 4 – Pivotal Vehicle Inspection

Inspections – Interior Missed Damages

Examples of missed damages. Take a look at these examples of missed damages

Safe Working Practices

Think about your safety, and that of the customer.

Returning a vehicle to MVS

Recap on procedures for MVS Returns

Inspections – Tyres

How to ensure accuracy on collections when inspecting tyres and alloys.