El – Ferris Driver App 2​

Overview

Firstly, thanks everyone for getting through the driver app initial testing period. Our developers have been working hard to iron out any bugs, and whilst we’re confident the app is now stable, you may encounter issues. If you do have issues, please provide the Ops Team with as much information as possible, including screen grabs, when you last did an update, what you did before an error occurred, and what you’ve tried to do to resolve the issue. 

The app is going to automate many manual processes the Ops Team currently undertake, thus making things more efficient in the office. The data you provide, such as expenses, fuel readings and your status, will be shared DIRECTLY with the client. Please be mindful of being as accurate as you can. The expenses will also be used to generate your invoice and expenses claims. 

From 1st January, the ‘per job feedback’ form you’ve all being using will be turned off. You MUST now submit expenses with your job via the app. You will continue to use the ‘per day’ form to submit labour and any expenses not job related. 

Golden Rules 

• You must ‘finish’ the current job before attempting to start the next job 
• When you ‘finish’ the job, the job will be locked. You will not be able to make any changes once the job is finished, so you must ensure expenses and feedback etc are complete and accurate 
• You must update your status as you go along – ‘arrived at hub’, ‘departed hub’, ‘arrived at customer’ etc etc will also be used to prove our efficiency and timings. The client will have access to this information. 

Any feedback will be very welcome. We hope to make improvements in the coming weeks, including cosmetic and usability improvements. 

Please take the time to view the videos and process maps below, and use the test jobs to practice using the app, particularly job statuses, before 2nd January 2024. 

Finally, thanks in advance for helping to make this transition as smooth as possible.